Customer Support

Find your perfect diamond at De Beers. Shop now with complimentary delivery, returns and exchanges.

Client Services


Whether you’re shopping from home or visiting one of our stores, our Brand Ambassadors and client services team are passionate about providing you with a shopping experience that is tailored just for you.

Frequently Asked Questions

If you have an enquiry about an order, our in-store services or our returns policy, explore our frequently asked questions.

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Contact us

Live chat

Available Mon – Fri 09:00-21:00

Sat 10:00-22:00

Sun 10:00-17:00

Start chat


Available Mon – Sat 11:00-19:30

Sun 11:00-19:00

Tel. +852 2118 2321

Book an appointment

Whether you need assistance finding the perfect gift from our diamond jewellery collection, or selecting your engagement ring, our experts are always here to help you.

White diamond

Virtual Home of Diamonds

Schedule the ultimate virtual experience with one of our Brand Ambassadors at our De Beers Harbour City store in Hong Kong.

After Sales & Care

Preserve the beauty of your De Beers diamond jewellery with our complimentary in-store services.

Diamond jewellery cleaning

As part of our complimentary After Sales Service, we are delighted to offer you the opportunity to have your diamond jewellery meticulously cleaned in one of our stores. This service also includes an advised annual inspection of the diamonds and their settings.

Diamond setting care

Special care and regular servicing can preserve the beauty of your De Beers jewellery for years to come. We advise an annual inspection of the diamonds and their settings.

Jewellery Polishing

Our experts will be happy to inspect your jewellery to determine if it is eligible for a freshen up. Complimentary on first polish.

Personalise your jewellery

Personalise your diamond jewellery with an engraving and make it even more meaningful. Complimentary engraving on diamond engagement ring or wedding band purchase.

Diamond jewellery resizing

A ring that slips onto a finger with elegant ease, remaining safe and secure, is as important to De Beers as it is for you. Complimentary resize of first engagement ring / plain wedding band purchase (within 3 months of purchase).

Diamond remounting

Preserve your diamond forever. Working closely with our talented in-house design team, we will remount your De Beers diamond to another design of your choosing. The cost of this service is determined based on the design.